1. Who is iJetDigital Inkjet Solutions? We are a US Based company offering third party Inkjet products for HP, Mimaki, Roland, Mutoh, Vutek, Epson, Acuity, for Solvent, Eco-Solvent UV, UV LED and Dye Sublimation. All of our products are manufactured in the United States.
  2. What is iJetDigital's Customer Philosophy? At iJetDigital, we define our corporate profile with what we call the 4 Pillars of Success.
    • Customer Centricity - Focus on the customer experience
    • Culture of Innovation - We endeavour to bring value to the customer, by introducing new products to market
    • Corporate Agility - When you place your order, we know you place your trust in us. We execute with speed and efficiency
    • Continuous Improvement - We strive to better than yesterday. Sometimes we make mistakes, but we always make it right
  3. How are shipping costs calculated? Our Storefront is linked directly to our shipping partners. When you enter your zip code, we calculate by weight and dimension of your order. You will see realtime shipping costs, so there are no surprises when it comes to your order.
  4. Are iJetDigital's products drop-in, or Plug and Play? Our products are made to the same exacting standards as OEM Products. Generally speaking, if you are switching from OEM Inks to iJetDigital Inks, you will not need to flush. However, if you are using another third party ink, we would recommend you order a flush kit with your first order. As with any color based output, there will be variations in media from manufacturers from lot to lot. You made need to adjust your color space to accommodate any color variations that may occur.
  5. What are your return policies?